Settings → Emails

Configure the from-name, from-address, and reply-to used on every booking email. The actual email body is rendered from PHP templates in your plugin folder.

Moved in v2.6.0

As of version 2.6.0, the Emails tab no longer exists as a separate tab. The from-name, from-address, and reply-to settings now live as a sub-section of the General tab.

New path: Advik Booking → Settings → General → Email. Jump to the General → Email section →

Where to find it

Advik Booking → Settings → General → Email (previously: Settings → Emails).

Settings

Field	Default	Notes
From name	Your site name	What shows up as the sender — e.g. Acme Cleaning.
From email	Site admin email	Must be a valid email. We strongly recommend using an address on your own domain (e.g. `bookings@yourdomain.com`).
Reply-to	—	Optional. If set, customer's "Reply" goes here instead of the from-email.

SPF / DKIM matters

If you send from noreply@gmail.com on a WordPress site, most inboxes will mark your booking emails as spam. Set up an email account on your own domain and add the corresponding SPF / DKIM records.

The 12 email templates

Advik Booking ships with these templates, all in templates/emails/ inside the plugin folder:

Template	Recipient	Triggered by
`admin-new-booking.php`	Admin	A new booking is created.
`admin-booking-cancelled.php`	Admin	A booking is cancelled.
`admin-reschedule-request.php`	Admin	A customer requests a reschedule (when approval is required).
`booking-confirmation.php`	Customer	Booking is created.
`booking-cancellation.php`	Customer	Booking is cancelled (by admin).
`booking-cancelled.php`	Customer	Customer self-cancels.
`booking-reschedule-rejected.php`	Customer	Admin rejects a reschedule request.
`booking-rescheduled.php`	Customer	Booking is rescheduled.
`booking-self-cancelled.php`	Customer	Customer self-cancels their booking.
`booking-reminder.php`	Customer	Hourly cron, 24 h before the booking.
`staff-assignment.php`	Staff	Staff is assigned to a booking.
`staff-new-booking.php`	Staff	A new booking is assigned to this staff member.

Placeholders you can use in templates

Placeholder	Resolves to
`{{business_name}}`	Settings → General → Business name
`{{customer.first_name}}`	First name of the customer
`{{customer.last_name}}`	Last name of the customer
`{{customer.email}}`	Email
`{{customer.phone}}`	Phone
`{{booking.id}}`	Booking reference number
`{{booking.service_name}}`	Service display name
`{{booking.date}}`	Booking date in the site format
`{{booking.start_time}}`	Start time in the site format
`{{booking.end_time}}`	End time in the site format
`{{booking.total}}`	Final price with currency
`{{booking.subtotal}}`	Pre-tax subtotal
`{{booking.tax}}`	Tax amount
`{{booking.notes}}`	Customer notes
`{{booking.portal_url}}`	URL to the customer portal
`{{booking.field_values}}`	HTML table of field → value pairs
`{{booking.addons}}`	HTML list of selected add-ons

Customising a template

Open wp-content/plugins/advik-booking/templates/emails/ via FTP or your hosting file manager.
Copy the template you want to customise into your theme folder at your-theme/advik-booking/emails/your-template.php.
Edit the file. Advik Booking will use your copy first.

Why copy to your theme?

Plugin updates can overwrite files inside templates/. Theme overrides survive updates — WordPress standard practice.

Why no in-admin template editor?

Templates are full PHP files. They can do things a rich-text editor can't — call WordPress functions, include loops, render shortcodes. Keeping them as PHP gives you full control while still being theme-overridable.